The general terms of reservation for rural travel
As soon as the customer has made the advance payment the terms legally bind both parties
Reservation and payment
Verification of the reservation requires that the customer issues the advance payment by the due date.
If the reservation is made less than six (6) weeks before the beginning of the period desired, no separate advance payment will be collected.
The final payment will be issued at least six (6) weeks prior to the beginning of the period reserved. In the event that the final payment has not been made by the due date the reservation is considered cancelled.
The advance payment is withheld in the event of a cancellation. If the reservation is cancelled in less than 21 days prior to the beginning of the reserved period the full rent will be charged.
In the event that the cabin is let out to another customer the charged rent will be returned to the extent that a corresponding sum is received from the new lodger. The deposited advance payment will not, however, be returned.
If the cancellation is due to the sudden illness of, serious accident to or death of the customer or of a member of his/her household the customer is entitled to a refund of the rental already paid, excluding the advance payment. Reliable evidence of such an event must be produced (e.g. a medical certificate).
Cancellations must be notified of without delay
The sum paid by the customer, excluding the advance payment, will be reimbursed in exchange for a reliable explanation. If the cancellation takes place during the stay the deposited rent will not be reimbursed.
The proprietor’s right to cancel a reservation
In the event of a force majeure the proprietor of the holiday resort may terminate the agreement, in which case the customer is entitled to a refund of the deposited rental.